Case Study:

ROI of an investigation successfully defended using Social Media and Open Source Investigations (Evaluation using costs associated to Social Media and Open Source Investigations Exclusively)

 

Type of Claim: Bodily Injury

Injury: Soft tissue injuries neck, shoulder, back, arms, chest, headaches, depression, concentration problems, memory issues.

Claimed Amount: $2,300,000.00

Claimant: 31 year-old female

 

Findings:

• Online Resume referencing employment as a Personal Support Worker.
• Secondary source of income through rental property.
• Online advertisement of a business and a second vocation.
• Registration of MyFitnessPal app.
• Facebook, Instagram, Threads, TikTok, Snapchat and YouTube profiles for business and second vocation including 117 Video).
• Personal social media profiles located on Facebook, Instagram, Pinterest, and VSCO.
• Google Reviews profile with multiple reviews of various restaurants and businesses.

ROI Evaluation:

• Cost of Investment: $5,000 (the cost to defend the claim)
• Gain from Investment: $2,300,000 (the value of the claim that was successfully defended)

Step 1: Calculate the Net Gain

Net Gain=Gain from Investment−Cost of Investment=$2,300,000−$5,000=$2,295,000

Step 2: Calculate the ROI

ROI=$2,295,000/$5,000=459

This means that for every dollar spent to investigate the claim, you effectively saved $459.

Step 3: Expressing ROI as a Percentage

To express the ROI as a percentage, multiply by 100:

ROI (%) = 459 × 100 = 45,900%

ROI: The ROI is 459 (or 45,900%), meaning that the $5,000 spent using Social Media and Open Source Investigations yielded a return of 459 times its value.